MK Digitals - Policy and Procedures
Welcome to MK Digitals. This Policy & Procedures document outlines how we operate, deliver services, and engage with our clients. Our goal is to maintain professionalism, transparency, and high-quality service in all our projects.
policy&procedures
Solutions Overview
MK Digitals provides creative and digital solutions including:
- Website Design
- Graphic Design (logos, posters, branding materials)
- Printing Services
- SEO & Digital Marketing
- Business Branding & Identity Development
Client Engagement Process
Consultation
We discuss your needs, goals, and expectations.
Quotation and Approval
A detailed quotation is provided. Work begins only after approval and deposit payment.
Design and Development
Initial concepts are created and shared for review.
Design and Development
Initial concepts are created and shared for review.
Revisions
Clients are allowed a limited number of revisions (as per agreement).
Final Delivery
Final files are delivered after full payment is received.
Payment Policy
- A 50% non-refundable deposit is required before work begins.
- The remaining balance must be paid before final files or printed materials are released.
- Payments must be made via approved payment methods provided by MK Digitals.
- Late payments may result in project delays.
Revision Policy
- Each project includes a set number of revisions (usually 2–3 rounds).
- Additional revisions beyond the agreed scope may incur extra charges.
- Major changes after approval of initial concepts may be treated as a new project.
Turnaround Time
- Project timelines vary depending on complexity and scope.
- Estimated delivery times will be communicated at the start of each project.
- Delays in client feedback may affect the final delivery timeline.
Printing Policy
- MK Digitals ensures high-quality printing; however, slight color variations may occur due to differences in screens and printing machines.
- Clients are responsible for approving final designs before printing.
- MK Digitals is not liable for errors approved by the client prior to printing.
Cancellation and Refund Policy
- Deposits are non-refundable once work has commenced.
- If a project is canceled by the client, any work completed up to that point will be billed accordingly.
- Refunds are not provided for completed and delivered work.
Intellectual Property
- Final designs become the property of the client only after full payment is made.
- MK Digitals reserves the right to showcase completed work in its portfolio unless otherwise agreed.
- Unauthorized use or reproduction of unpaid work is strictly prohibited.
Confidentiality
- All client information and project details are treated as confidential.
- MK Digitals will not share sensitive business information without client consent.
Client Responsibility
Clients are expected to:
- Provide clear instructions and necessary content on time
- Review and give feedback promptly
- Ensure all submitted content (logos, text, images) is legally owned or permitted for use
Limitation and Liability
MK Digitals is not liable for:
- Loss of business, revenue, or profits resulting from use of our services
- Errors in content provided by the client
- Delays caused by external factors beyond our control
Policy Update
MK Digitals reserves the right to update these policies at any time. Clients will be informed of significant changes where necessary.